* At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. * Must occasionally lift and/or move up to 15 pounds * While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead * Proficiency in Microsoft Office programs (Excel, Word, and Outlook) * Schedule flexibility to include evenings and weekends * Ability to effectively communicate with all levels of an organization * Proven business acumen with strategic and analytical skills * Proven ability to assess talent and manage performance * Proven ability to provide a superior customer experience and drive customer loyalty * Previous retail management or supervisory experience * Bachelors or Associates Degree and/or 2-4 years of retail experience apparel preferred * To perform the job successfully, an individual should have the following credentials: * Protects the assets of the store through implementation of loss prevention practices * Helps manage store controllable expenses * Helps to assess teams performance and provides feedback using both informal and formal methods Ensures all team members are working together to create a positive environment and resolves issues * Helps to attracts, recruit, hire and train high-caliber leadership service specialists * Accountable for store and individual sales goals * Models and supports use of store tools and systems to nurture customer relationships * Models selling behaviors to build customer relationships and brand loyalty * Creates an environment that maintains a 100% focus on the customer * Has working knowledge and oversees use of all Company systems in store * Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety * Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags * Assists with reductions, price changes, and transfers * With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit * Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience. * Models an efficient and satisfying cash-wrap experience * Ensures all alterations and embellishments are executed according to department specs * Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards * Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and support long-term strategies * Directs and models 5.11s Ethos, Values, Mission and Service standards providing an elevated customer experience ** who will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals. * In order to accomplish this mission, we have an exciting opportunity as a Shift Supervisor at our location in: The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, womens tactical, fitness and industrial professionals. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.Īt our Operations Center in Manteca and Development Center in Irvine, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. * 5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. * ** Our ethos defines our culture Trusted, Responsive, Accountable and Committed.* * *** We are innovators who make purpose-built gear for life's most demanding missions.**
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